ORDER PLACEMENT:
We require all orders to be placed in writing. Our preferred method of submissions is creating an account on our website.  By following our simple order placement procedure we are making placing orders an ease. Purchase Orders may also be submitted via fax 813.217.9818 or email customerservice@tmarketingproducts.com. Order confirmation will follow receipt of purchase order. Orders are not accepted over the telephone. Please be sure to identify yourself and your artwork along with your purchase order number, the product or products on which the art is to be printed, and contact information with phone and e-mail address so we are able to contact you. ANY CHANGE TO TMARKETING PRODUCTS POLICIES LISTED BELOW AND ANY PRICE DIFFERENCE FROM OUR PRINTED PRICES MUST BE IN WRITING FROM AN AUTHORIZED REPRESENTATIVE OF OUR FACTORY. Due to circumstances many times not controlled by our factory, prices are subject to change without notice and substitutions of items of greater or equal value may be necessary to ensure on-time shipment. 

PRICING FROM OTHER SOURCES:
We are not liable for pricing in other publications, websites or other sources that may be different than our pricing in this catalog. Pricing in this catalog supersedes any previouscatalogs and is subject to change without prior notification.

SPECIFICATIONS:
We reserve the right to make changes in specifications, colors, and materials without notice or obligation, and specifically reserve the right to alter, withdraw or discontinue products at any time without notice or obligation.

RUSH SERVICE UNDER 5-DAYS:
Rush service under 5 days is available depending upon the product, quantity and our production schedule. Contact our company for availability.

CHANGES TO ORDERS:

Changes to orders already in production will result in delayed shipment. The charge for changing an order that is in production is determined based upon what work if any has been completed. This includes changes in quantity, ship method, ship date, address, item, or imprint. No changes to orders can be made within 48 hours of shipment. Any changes prior to 48 hours must be confirmed by the factory in writing, in the event we have started the order with the initial instructions. Additions to orders already in production require a revised or new purchase order and any price change must be agreed upon in a written quote by the factory. If the status of the production of the original order does not allow the additional quantity to be added, the additional amount will be produced based upon factory’s normal production schedule. In many cases any order larger then catalog quantity will be started in production PRIOR to the artwork being approved so the quantity can be met and the ship date is on time. Therefore, a change of quantity MUST be approved in writing by TMarketing Products to confirm we did not already produce the order

PRODUCTION TIME:
For stocked products up to 2,500 units standard production time is 3-5 working business days from the receipt of signed artwork approval.  


DAMAGES / LOSS CLAIMS: 
Goods should be inspected immediately upon arrival. Complaints must be made in writing within 3 days of delivery. No merchandise may be returned without factory return authorization number. All claims goods damaged in transit or for delayed delivery must be filed by the distributor/ recipient with the carrier on receipt. We are not responsible for common carrier mistakes.

PROBLEMS / RETURNS:
Requests for returns must be made within three days of receipt and must get approved by factory with a return authorization number. Restocking charges will apply to all returns because of their perishable nature. We are not responsible for inability to fill orders due to acts of nature, shortage of materials or any other reasonable cause. 

SHIPPING & FREIGHT TERMS:
All orders are F.O.B. from Florida, Utah, or California. All freight charges and applicable duty and taxes are extra. Title of goods passes to the customer at the time the merchandise is assigned to the carrier. We are not responsible for delays or damages in route.

STANDARD PACKAGING: 
All standard packaging and weights are listed on our website for each product. Shipping weights, as provided for each product are approximate and will vary depending upon the weight of the filling.

INDIVIDUAL DROP SHIPMENTS: 

Drop shipments are multiple shipments on same date to more than one location. These individual drop shipments are $15 (v) per address, plus shipping charges.

LESS THAN MINIMUM:
There is a $35.00 charge for orders less than catalog minimum and may also have an increase in unit price. 
 

ADDITIONAL CHARGES:
There are some standard additional charges that apply to many orders. The Reorder Setup Charges is $10 net with same art work on same product, the PMS Color Match charge is $60 (v) per color. 

PANTONE MATCHING SYSTEM (PMS): 
This is an international color guide for white coated and uncoated papers only. Consequently, color variationswill occur from uncontrollable factors including the base material, background color of the product and the natural fading of pigments as inks dry. We will make every effort to match the color you specify as closely as we can, but cannot guarantee an exact color match. Some colors may require, at an additional color charge, a double print or a white under-print to achieve desired intensity. 
Exact color match cannot be guaranteed. Labels are printed using a modified 4-color process (CMYK) and exact color match cannot be guaranteed.

ARTWORK REQUIREMENTS: 
All design templates and specifications are found on the website www.tmarketingproducts.com to help designers create artwork that fits our products and meets our artwork requirements. Please e-mail all artwork to art@tmarketingproducts.com. Files should be submitted in EPS format with text converted to outlines and images embedded. Text that becomes an object can no longer be edited as text. We prefer Adobe Illustrator files or high resolution JPEG or TIFF files. For all other formats, please call. When maximum imprint area is requested, or percentage is not specified, factory will use its best judgment to achieve an attractive imprint and may reduce size of artwork. Type characters that are within 1⁄16" on finished art will possibly fill in. The smallest type that can be clearly reproduced is 8 pt. Sans Serif or 12 pt. Serif. 

PRE-PRODUCTION AND SPEC SAMPLES: 
Production samples for all products are available at a cost of the product, plus an additional $25 net. . Production samples require production time of 2-3 working business days and the actual production cannot begin until production sample is approved. Please discuss time sensitive issues for written approval of any change to this policy.

SAMPLE POLICY: 
Our policy is to provide random samples at no charge. We ask that you pay for shipping by providing a shipper number from either UPS or FedEx. Requests for large quantities of samples will be handled on an individual basis.

PROOFS: 

Color proofs are sent via e-mail at no charge.